Dorsett Tsuen Wan, Hong Kong

Location is great because it's near a train station and different bus stops. Since we took a late evening flight, the bus stopped right in front of the hotel because there is a bus stop there. There are also nearby food places that opens as early as 7AM. There's a 7-Eleven just outside, or vending machines inside the property. Good and clean surroundings outside, very quiet area. The airport is 30-40mins away via A32 bus. Central and Causeway Bay areas are 45-60mins away via Tsuen Wan Line then Island Line. Then Jordan, TST, Nathan Road areas are 30mins away via Tsuen Wan Line.

Nice, I like it, fast and careful service.I remember we ask a for an iron and a few minutes later a lady brought it to us with the board, I don't remember her name, but I.do one of them: Sally ( Cleaning Department) She gently knocked on the door, ask us to let her clean the bathroom and change the towels and sheets, which we agreed to , She left everything spotless, clean and in order, thank you very much Sally and all the hotel staff. Serious work attitude, very friendy with costumer, we will return soon: Fernando , Ivan and Rosalina

The room, although compact, was particularly bright and comfortable. The large shower, a delight. The shuttle bus service directly to an MTR station and shopping mall was of great convenience. Ms. Cherry, the restaurant supervisor, demonstrated excellent customer service skills in English during our stay, which was most helpful.

Most staff can speak basic English. Room was spacious, very comfortable for 4 of us. There was even a dining table. Clean room. Free shuttle to MetroPlaza, very helpful. The Tsuen Wan MTR line nearest to the hotel connects to all important stations like Tsim Sha Tsui, Mongkok, etc.& even connecting line to Disneyland-so convenient! Most important, the hotel cafe offers Halal food. Also, 7E is next door to top up yr Octopus easily and for some snacks. Water station is available at all floors.

I did not get the Superior Queen bed that I requested. And I was not informed during the check-in. So I called the front desk. They immediately sent someone down to combine the two beds together. On the first night, the USB ports in the room were not working. I cannot even plugged in. It was around 1am++ in the morning. And I called the front desk. They immediately sent someone down to check. The staff determined that the USB ports were fault and wanted to send an engineer down. I told him to send the engineer later in the day. About 10 mins later, the same staff came back with a charging adapter that can plug in a USB cable. I was impressed because I did not ask for it. A pity that I did not get his name. He was guy from housekeeping (with white har). Staff at the frontdesk were helpful with the enquires that I had regarding Hong Kong. Towels were changed daily and the bathroom kept clean. The housekeeping had done a great job :)